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HALARA

HALARA Reviews

www.halara.com
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HALARA Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

HALARA has a 1.7 star rating from 267 reviews, 10% would likely recommend, with 83% unfavorable and 12% positive; many consumers report dissatisfaction and high price level.

Key Takeaways for Future Customers

  • HALARA reviews show recurring issues with returns and refunds; expect friction.
  • Customer service accessibility is a common customer complaint.
  • Product quality is often praised despite service problems.

Negative Feedback / Risk Areas

  • Many report inability to get a refund or return label and confusing returns process.
  • Poor responsiveness: unreachable support, lost orders, delayed or missing refunds.
  • High price level combined with difficult exchanges increases risk.

Positive Feedback

Multiple reviewers praise good quality clothing, fit, and variety; some issues were resolved satisfactorily.

View full overview ›

Media from reviews

HALARA - Can’t return items
HALARA - Can’t return items - Image 2HALARA - Never received order and I want my PayPal account refunded now.HALARA - Hello, I would like to know why I still haven’t received the order I placed on...HALARA - Hello, I would like to know why I still haven’t received the order I... - Image 2HALARA - Return process impossibleHALARA - Return process impossible - Image 2
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Show reviews that mention
order return customer service service customer number items refund pants email
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Nyashia Yhf
map-marker Naperville, Illinois

About my order

Contacted the company first

The reviewer tried to contact the company before posting this review.

HALARA - About my order

I have send back a jeans size small, to exchange to a size medium I also sent a top for refund. I have the postal receipt.

It was on September 15th.

The amount of $19.45

I didnt hear from you since. I been a long time costumer and Im very

Upset of this matter, if I dont hear from you, I will take an action.

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Resolved
Suzanne S Ukp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Terrible return experience

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - The 108.95 refund was approved; no return needed.
  • - The staff says the refund was processed on May 24.
  • - Waiting since June for a credit.
HALARA - Terrible return experience
Updated by user Aug 01, 2026

Company fixed the issue and I have been provided with full refund. They finally gave me a full refund but it was credit towards their products.

This is after 5 weeks of daily emails. So I took it.

I did not give up. I emailed everyday until resolution.

Updated by user Jul 19, 2026

My experience with Halara customer service is the worst I have ever encountered. I love their product too so its very frustrating.

Original review Jul 17, 2026

I ordered items on May 24, 2026. Upon receiving the product, nothing fit right.

I responded quickly and was sent an email that my refund of 108.95 was accepted and approved. No need to send items back. I've been waiting since June for a credit to my bank or credit with Halara. They keep telling me it was refunded already on May 24th.

How could it be refunded when I had not received the items? Then I was repeatedly told this over and over.

Loss:
$108
Pros:
  • I love the products halara sells they are amazing
  • Material is so soft
Cons:
  • Customer service is terrible

Preferred solution: Full refund

User's recommendation: Give a refund as promised or at least halara credit.

View full review
Evelyn B Yps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sterling, Virginia

Hello, I would like to know why I still haven’t received the order I placed on Monday, September 7. It has been over a week, and I would like to know the reason for the delay and when I can expect my

Contacted the company first

The reviewer tried to contact the company before posting this review.

HALARA - Hello, I would like to know why I still haven’t received the order I placed on...
HALARA - Hello, I would like to know why I still haven’t received the order I... - Image 2

Hello, I would like to know why I still havent received the order I placed on Monday, September 7. It has been over a week, and I would like to know the reason for the delay and when I can expect my order to arrive. Thank you.

Loss:
$179

Preferred solution: Deliver product or service ordered

User's recommendation: No

View full review
Jill M Eun
map-marker Ontario, California

Return process impossible

Contacted the company first

The reviewer tried to contact the company before posting this review.

HALARA - Return process impossible
HALARA - Return process impossible - Image 2
HALARA - Return process impossible - Image 3

Call was disconnected. I tried connecting through the app twice, but each time the call was disconnected.

User's recommendation: Never order from this company. They make the return process impossible. The links they send you send you in an impossible loop. Their live chat does not resolve any issues. When they say they’re connecting you with a live agent, you never get connected. They eventually stopped responding to your emails.

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Constance D Qdt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return - I have spent a lot of money for your clothes and very disappointed I can’t even get help with returning a couple things

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Contacted the company first

The reviewer tried to contact the company before posting this review.

HALARA - Return - I have spent a lot of money for your clothes and very disappointed I...
HALARA - Return - I have spent a lot of money for your clothes and very... - Image 2

This company is terrible at trying to get something returned. I've spent a lot of money on purchasing clothes from here, and I love the colors, the quality, and would keep on purchasing, but now I'm thinking twice when you can't even return something for a refund or credit. I'm very unhappy that a great company makes it so hard to do this.

Pros:
  • Great quality
Cons:
  • Too much crap to go through to return items

Preferred solution: Full refund

View full review
Colleen O Zji

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Media, Pennsylvania

No consumer help

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Contacted the company first

The reviewer tried to contact the company before posting this review.

HALARA - No consumer help
HALARA - No consumer help - Image 2
HALARA - No consumer help - Image 3

Spent a *** ton of money. Clothes are too big.

Trying to return No help from Halara. Don't buy from them company does not follow thru with customer car

Loss:
$268
Cons:
  • Everything about them

Preferred solution: Just want to return clothes that are too big!

View full review
Iran P Ufn
map-marker Tulsa, Oklahoma

Credit my account

Contacted the company first

The reviewer tried to contact the company before posting this review.

HALARA - Credit my account

I need my credit a my account

3 short not liked meduinm not small plase I need refiund my account my number ihopne 956212****

User's recommendation: I need call

View full review
Elivia Fto
map-marker Hyattsville, Maryland

I am trying to return my order and it’s not giving me the option to send

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Can't get the return label after submitting photos.
  • - The next step won't load and support is hard to reach.
HALARA - I am trying to return my order and it’s not giving me the option to send
HALARA - I am trying to return my order and it’s not giving me the option to... - Image 2

I went through the return option sent the pictures the reason and everything and then it went to another screen telling me that if I return, I could have to pay for shipping, which is OK with me, but it wont let me get to the next option then trying to call is an issue because it says leave a message. You cant even speak with a customer service. I just need the label to return my orders and I cant even get that.

Loss:
$159

Preferred solution: Full refund

User's recommendation: I wouldn’t recommend buying from here cause once you buy order, it is yours. You cannot return it. There’s no way to return it.

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Ellen P Sfz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Made a mistake on my very first halara...

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user Sep 22, 2026

Frustrating!

Original review Sep 18, 2026

Made a mistake on my very first halara order but couldn't cancel despite quick recognition. Ordered a second pair.

Wrong pair got delivered.

Received notice that the correct pair was delivered, but there is no indication in our receiving room that the second was ever delivered despite an email saying it was. Correct pair: G182482****72663

User's recommendation: Deceptive website AI assistant; tracking codes/order numbers confusing. Emails are WAY to many!!! So far, they've been a pain to deal with and I don't have my jeans.

View full review
Leah R Urk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied

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Contacted the company first

The reviewer tried to contact the company before posting this review.

First, the return process is more complicated than it should be. I should not have to sign up or get the app, and it was hard to find the page to start the return.

After several codes being sent to my phone and email, it finally worked.

It should be streamlined.

Second, why can't I get a refund?

Loss:
$46
Pros:
  • I liked their clothes online
Cons:
  • Return hard
  • Cheap looking web page and canny

Preferred solution: Full refund

User's recommendation: Will not recommend unless I get a refund. I do not want a gift card.

View full review
Zoralla G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I will like to return

Contacted the company first

The reviewer tried to contact the company before posting this review.

I ordered the wrong color pants by mistake, that's why I would like to return them, but I need a return label?

Preferred solution: Full refund

View full review
Resolved
Katlyn B Icx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elkhart, Indiana

Resolved: Issue not being able to correct my order

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user Aug 23, 2026

Company fixed the issue and I have been provided with product replacement. Never settle.

Original review Aug 07, 2026

This skirt is a huge disappointment. I wear a 2X in every other brand.

This skirt is far too tight, and there is a dirt mark on the light blue skirt. I'm disabled, so that is why I shop online everywhere.

Loss:
$27
Cons:
  • No stores
  • Customer service is horrible

Preferred solution: Either full refund or a size 3x

User's recommendation: Make them make halara stores

View full review
Jacqueline R Wtw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walnut Grove, Minnesota

My order

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Contacted the company first

The reviewer tried to contact the company before posting this review.

HALARA - My order

You could send me a return label for one thing. The second thing is you sent me a size 1X; I wear a 14.

Very disappointing.

I have filed a complaint with the BBB. Please resolve this in a timely manner.

Pros:
  • There are no pros
Cons:
  • Are awful

Preferred solution: Full refund

User's recommendation: Not

View full review
Resolved
Liora Qqr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Potomac, Maryland

Resolved: Missing items in order

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Order for 4 items arrived almost a month late with half missing.
  • - There were repeated submissions and a gift card with the wrong amount.
Original review updated Jul 28, 2026

I placed an order for 4 items on June 24 and didn't receive it until almost a month later. When I received my order, there was only half of my order, and I am missing 2 pairs of jeans.

I have followed up 5 times via chatbot, given them all of the information requested, including photos, order number, shipping label info, tracking info, etc. When they responded via chat, they asked me to resend the information 3 times. Finally, they offered me a gift card in the wrong amount for the missing items. I wanted my missing items, and if not, then the correct amount credited to the card charged.

They are so difficult to get in touch with. In my last chat, they said they understood and wanted me to fill out another form that required me to pay $5 to have someone call me back!

How insane is that?! If you order and receive everything, that's wonderful, but if you don't, buyer beware.

Pros:
  • Cute clothes
Cons:
  • Customer service is non existent

Preferred solution: Full refund

User's recommendation: If you order an receive everything that's wonderful BUT if you don't buyer beware.

View full review
Nafas T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Order never arrived and support was unreachable

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user Sep 24, 2026

Terrible customer service

Original review Sep 21, 2026

Very poor customer service. There is no way to reach them, my order didn’t arrive yet, and nobody resolved my issue.

Loss:
$140
View full review
Necia Diz
map-marker Homosassa, Florida

I wish that's not happy with how the product came to me. And what the clothes looked like period didn't look like the online models and everything was wrinkled in the package was damaged.. I would lik

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Two packages arrived damaged: first with slits and wrinkled packaging, second damaged and half opened; I want a full refund and a return label.
HALARA - I wish that's not happy with how the product came to me. And what the clothes...

My package arrived last week and then a second one near the end of the week. .

The first one, there was slits in the package that was damaged from the carrier. Unless that's the way you guys packed it. it was all wrinkled too. I'm returning it.

What i tried on was extra small, and what few I tried on too big, the package was damaged as well and half opened ..

I just like a whole refund.. please send label.

User's recommendation: I just prefer trying things on in the store.I won't do anything online again

View full review

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